More Questions? Call us at 443-742-6248


1. How long have we been in business?
2. What's our DNS information?
3. Is transferring your domain free?
4. How long does a domain transfer take?
5. Do we offer dialup Internet access?
6. Do we offer web page design services?
7. What type of Operating System, Server Software and Hardware are we using?
8. Do we offer Technical Support?
9. How is our Network connected to the Internet?
10. How long does it take to set-up a new account?
11. How do I transfer files to my web site?
12. Do you maintain backups of my data?
13. Can I add space, increase bandwidth or upgrade my account?
14. Is ASP supported?
15. Are Shopping Carts available?
16. Do I get a commission if I refer somebody?
17. How long will this promotion last?
18. What's the catch?



How long have we been in business?

We've been in the web hosting business for over 8 years and host clients all around the world. We offer a 10 day money back guarantee, so if you are not fully satisfied, this will not cost you anything.

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What's our DNS information?

Once your account is setup, we will e-mail you all the necessary information to login to your account and the DNS information for your domain name.

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Is transferring your domain free?

Transferring a domain name is simple and free. You can either request the DNS change through your registrar, or we will be more than glad to assist in this process.

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How long does a domain transfer take?

Domain Transfers usually take 24-48 hours once initiated.

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Do we offer dialup Internet access?

We do not offer dialup access.

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Do we offer web page design services?

Yes. We currently offer Professional Web Design Service, so contact us to discuss your needs.

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What type of Operating System, Server Software and Hardware are we using?

All of our servers are running the latest versions of RedHat Operating System, with Apache Web Server and CPanel Control Panel software. All servers are at least a Dual P4 2.4 GHz with 1 GIG Ram and two 160 GB Hard Drives. Average server load is always less than .2%

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Do we offer Technical Support?

Technial Support is available 24 hours a day, 7 days a week, 365 days a year via Toll-FREE Phone or E-Mail.

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How is our Network connected to the Internet?

Each of our Network Operation Centers (NOC) features high level security, raised flooring, climate-control, UPS power supply, fire suppression system as well as multiple redundant connections to major backbones such as UUNET, Level3, Genuity, Sprint and Verizon. Our main NOC has direct peering with 14 networks, including connections to Aleron, Level3, Qwest and Cogent. Each NOC is also equipped with backup batteries and diesel generators, Cisco routers and switches; and is staffed 24x7 by qualified system administrators and engineers. All servers are secured in a state of the art Smart POP; monitored by both on hand technicians, IP cameras and door security via Hand geometry reader; OC3C connections are physically diverse and Sonet protected; dual power feeds backed up with UPS, Rectifiers, Batteries and Generator to ensure our customers have near zero down time.

Additionally, all Network Operation Centers use industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operation Centers also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH and POP3.

Electric Capacity - Reliability exceeds 99.999%. The main electrical room provides clean, consistent power via switchgear, UP systems, multiple feeds, and generator backup to ensure a consistent supply of power to the facility.

Environmental Control - Consistent temperature and humidity ranges in the Data Center are maintained by redundant cooling systems.

Security - In additional to the on-site security staff, access is controlled by state-of-the-art identification systems, including a biometrics hand scanner and card reader.

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How long does it take to set-up a new account?

All signups are manually verified by a Sales Executive to reduce fraudulent orders by conducting a number of verification tests. Account setup takes between 6-12 hours, usually less.

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How do I transfer files to my web site?

To transfer files from your old server to our server, simply download all of your files from your old server, then login to our server using your account login information and upload all of your files.

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Do you maintain backups of my data?

Backups of data are made daily, weekly and monthly. Backup restorations can be requested anytime and are free.

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Can I add space, increase bandwidth or upgrade my account?

You can upgrade your account at anytime by simply calling or e-mailing us. Any unused portion that has already been paid will be credited towards your new plan.

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Do our servers support ASP?

Currently, our servers do not support Active Server Pages (ASP).

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Are Shopping Carts available?

RedHat Interchange Shopping Cart and Agora Shopping Cart are available free of charge to use. You may also install your own Shopping Cart on your account on our server.

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Do I get a commission if I refer somebody?

You will receive $10 credit towards your account for each referral.

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How long will this promotion last?

This promotion will last until the end of this season, however, once you signup, the price will never increase.

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What's the catch?

There's no catch. There are no advertisements, no setup fees, no contract, no hidden charges and you may cancel at anytime and you will receive a refund for any unused portion. Once you signup, the price will never increase. We offer a 10 day money back guarantee, so if you are not fully satisfied, this will not cost you anything.

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Questions? Call Us 443-742-6248




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